The Patient Account Specialist handles inbound calls from patients, assisting with billing inquiries in a call center environment. Responsibilities include sending issues to the AR Team, processing payments, and establishing payment plans. This role requires excellent communication skills and problem-solving abilities to resolve billing issues effectively.
This remote position is perfect for detail-oriented individuals with a knack for problem-solving and a desire to make a difference in the patient experience, supporting patients with payments, insurance questions, and account management. Achieving daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed.
As a Patient Success Associate at Luna, you’ll play a vital role in supporting patients with payments, insurance questions, and account management in this fully remote position. You'll answer inbound calls, manage copay collections, create partner cases, and maintain billing ledgers to deliver accessible, high-quality care!
The Remote Insurance Verification Specialist is a key role in ensuring that patients benefits are properly verified for therapy visits. They will communicate benefits eligibility to Program Managers and patients and ensure appropriate follow up with Therapy providers and/or vendors. This position requires great customer service skills and teamwork.